Cancellations & Changes

Vantage Elite understands that cancelations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:

  • We generally accept cancelations on bookings without a charge 12 hours before the scheduled pick-up time.
  • Cancelation notices may vary due to local conditions (i.e. weather), event, vehicle type, and market area
  • Time changes made with less than the required notice above will still result in additional and possibly full charges
  • Example: At 1:30 PM a requested change in pick-up time from 2:00 PM to 4:00 PM will result in a full charge for the 2:00 PM trip and a new charge for the 4:00 PM trip

Special Events & Peak Demand Rental Times

Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, and additional notice for changes and cancelations. Vehicles are generally in more limited supply for the higher demand and often times supplemental vehicles are required to accommodate this demand.

No Shows

If you do not see your chauffeur, please call our office immediately at +971 50 134 6369/ +971 50 995 6369 to avoid the full-charge “no-show” fee.

E-Mail Communication

We accept new reservations, changes, and cancellations by e-mail (booking@vantage-elite.com) with adequate notice. Although we do operate 24*7, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than eight hours, please call our office at +971 50 134 6369/ +971 50 995 6369. Many clients may be dealing directly with one of our staff members and e-mailing them individually. Staff members only have access to their e-mail during their regular office schedule. Although during normal weekday business hours, we can reasonably monitor “out of office” staff e-mail, we are not able to monitor everyone’s individual e-mail around the clock. So for shorter notice requests, always call our office at +971 50 134 6369/ +971 50 995 6369. We cannot guarantee cancellations, changes, or new reservations unless sent to booking@vantage-elite.com or call with adequate notice. You should always get an e-mail confirmation or message of a new reservation, any changed reservation or canceled reservation. If you do not receive such an e-mail or message confirmation, please contact us right away.

Arrival Time

Vantage Elite and its chauffeurs always prepare in advance to avoid unnecessary delays in arrival time. However, road, traffic, and weather conditions are oftentimes beyond the reasonable control of the company and the chauffeur. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or chauffeur.

Baggage and Other Property Transported

Vantage Elite cannot assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. We will do everything possible to secure and retrieve any belongings left in the vehicle. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.

Passenger Conduct

Vantage Elite reserves the right to refuse to transport persons under the influence of or in possession of illegal drugs, as well as those excessively intoxicated, in the possession of firearms or dangerous substances of any kind, or who are or are likely to become objectionable to other persons or if the chauffeur feels threatened in any way. Under no circumstances are minors allowed to consume or possess alcohol or illegal substances while in a company vehicle. Client shall not interfere with the chauffeur in the discharge of his/her duty or tamper with any apparatus or appliance on the vehicle. In such instances, services will be terminated immediately, and no refunds will be offered.

Excess Cleaning & Damage

If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash), the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean-up fee is AED700/.

Smoking Strictly Prohibited

Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum of AED 500/- charge. Damage caused by smoking activity will also be charged to the client.

Additional Charges

Wait Time (Airport & Point-to-Point Transfers) for airport arrivals, Vantage Elite offers a 60-minute grace period from the updated arrival time. Thereafter, wait time will be charged at the hourly rate for the vehicle selected. For all other transfers, a 15-minute grace period will be granted, thereafter, wait time will be charged at the hourly rate for the vehicle selected.

Stops (Airport & Point-to-Point Transfers)

Extra stops are charged a minimum of AED 50/- per “en-route” stop and include a maximum 10-minute wait period at the stop. Additional wait time is charged at the prevailing hourly rate in quarter-hour increments.

Meet & Greet Services

Meet & Greet services are included in all airport arrival pickups. Rates, charges, and terms are subject to change without notice.